Improving Interdepartmental Harmony and Productivity using Emotional Intelligence

An Overview

A prominent company in the agricultural machinery sector faced significant interdepartmental conflicts at its production facility. The Maintenance and Assembly departments grappled with coordination issues, resulting in decreased productivity. These conflicts predominantly arose from tensions between temporary contract workers and permanent employees. Despite internal efforts, the situation escalated, impacting productivity and escalating the cost of non-conformance.

Challenges ​

Seeking a comprehensive resolution, the company engaged external consultants for assistance. Trainer Collective, renowned for its expertise in Learning and Development (L&D), was chosen based on their competency and background. Following a thorough analysis, critical challenges were identified:

Emotional Intelligence was completely non existent

Interpersonal communication under stress was aggressive in tone

Lack of resilience in adverse and crisis situation

Solution

A tailored intervention on emotional intelligence was proposed and conducted at the company’s Learning and Development Training Academy Centre . The intervention aimed to enhance self-awareness, interpersonal communication, conflict management, and resilience among employees from various departments.

Methods used ​

The Emotional Intelligence Skills assessment tool

Tailored workshops on emotional intelligence(over a period of 3 months )

Societal expectations and workplace demands often prioritize conformity over unconventional thinking.

Facilitation by experienced trainers.

Results

The workshop yielded significant improvements, as evidenced by tangible pre- and post-training statistics through a followup mechanism across 6 months post completion of the intervention.

Pre-training satisfaction level and cooperation rating: 3 out of 10

Post-training satisfaction level and cooperation rating: 7 out of 10

The intervention led to                                   

Increased awareness and understanding of emotions and their impact on communication and relationships

Enhanced ability to manage stress, conflicts, and change

Substantial improvement in satisfaction levels and cooperation among employees

The success of the intervention not only resolved interdepartmental conflicts but also bolstered productivity and employee engagement. This achievement positioned Trainer Collective as a trusted partner for similar interventions in other organizations, underscoring their expertise in managing conflicts and fostering positive workplace dynamics.

Conclusion

By addressing emotional intelligence and interpersonal skills through strategic interventions, Trainer Collective facilitated a transformative shift in organizational culture, resulting in improved collaboration, productivity, and employee satisfaction. This case highlights the critical role of emotional intelligence in resolving workplace conflicts and driving organizational success.